Preguntas frecuentes
Frequently Asked Questions
💎 What is Luzé?
Luzé is a Mediterranean-inspired jewelry brand designed to bring the feeling of sun-kissed days, salty air, and golden light into your everyday life. Each piece is crafted with care to feel timeless, effortless, and radiant.
📦 Do you ship internationally?
Yes! We ship worldwide from our studio in Spain. Shipping fees and delivery times may vary depending on your location. You’ll see all available options at checkout.
⏳ How long will my order take to arrive?
Orders are processed within 1–3 business days. Standard delivery within Europe takes 3–7 business days. International orders may take 7–14 business days depending on customs and destination.
🌊 Are your jewelry pieces waterproof?
Some of our pieces are waterproof — you’ll see a note in the product description if they are. These items are made to last through beach days, showers, and sun. If a product doesn't mention it, we recommend removing it before water exposure.
💛 What materials do you use?
We use a range of high-quality materials including stainless steel, gold plating, titanium steel, and zircon stones. All pieces are hypoallergenic and nickel-free unless stated otherwise.
🔁 Do you accept returns or exchanges?
Yes! If you're not happy with your order, you can return it within 14 days of delivery. Items must be unused and in original packaging. Please visit our Returns & Refunds page for more info.
✉️ Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to help. Contact us as soon as possible at info@luzejewelry.store .
🎁 Do you offer gift packaging?
Absolutely! All Luzé pieces come in our signature packaging, perfect for gifting — no extra steps needed.
📲 How can I contact you?
You can reach us via email at info@luzejewelry.store , or send us a message on Instagram @luze.jewelry .